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GolfTEC has developed a "network" which integrates all GolfTEC Improvement Center computer systems including GolfTEC Teaching Bays, Point-of-Sale systems, Client Database, On-line schedule, and all GolfTEC office computers. This network, known as CaddyMaster, serves as a vital accounting and marketing tool for GolfTEC and can be accessed through any Internet connection.
Features:
- On-line scheduling - Schedule books are maintained on-line for all pros and stores. This enables us to operate a National Call Center and allow our students to book their lessons on our web site.
- Sales reporting – Measure your sales versus budget. Reports length can be daily, monthly, or yearly.
- Client Relations Management (CRM) - This tool allows our instructors to provide excellent customer service and contact with their client database.
- Coach/Store performance tracking – We can measure the results of an coach/store to identify weaknesses and take advantages of strengths.
- Predictor of future business – A report that looks into the future of our business to make an assumption of future sales.
- Client database – Anyone that has ever taken a lesson at GolfTEC is in our database. This includes contact information, account information, and individual goals and problem areas.
- Customer surveys – We conduct electronic surveys to our clients to learn valuable information about our business.
- Advertising and promotion effectiveness – We can track how many leads and dollars we generated from an advertising medium and which are the most effective.
- Client activity reports – Reports that help our coaches manage and contact their database of clients.
- Retention rates – Identifies what percentage our Teaching Bays and Coaches are utilized.
- Leads Database – Separate to our client database, the leads database is composed of potential clients we meet at events or take a demo at a store.
- HQ Communication – Communicate quickly and effectively with our corporate staff to answer questions and resolve problems.
- And many more integral business management functions…
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